• Assess your current level of customer centricity
  • Get everyone in the company behind the initiative
  • Make the customer visible within the organization

Content Of the Module

  • Module #1.1: Starting your Journey to Customer Centricity
  • Module #1.2: Evaluating your Current Level of Customer Centricity
  • Module #1.3: Introducing the Customer
  • Module #1.4: Making Customer Centricity a Company Objective
  • Module #1.5: Making the Customer more Visible